- Challenge
- Replace a finance and purchasing system that had been in place for 30 years, as part of a wider SAP S/4HANA Public Cloud and SAP Ariba transformation.
- Approach
- Led P2P process and system enhancements, designed, built and deployed Ariba integrated with S/4HANA alongside the SI, and owned the Ariba Guided Buying catalogue and front-end optimisation.
- Outcome
- Training and support delivered to 6,500 staff, driving adoption of the new procurement and finance workflows.
Case studies
Five programmes, five different starting points — an eleven-year-old legacy system, a flawed prior implementation, a first-time build, a Fit-Gap exercise ahead of an SI arriving.
- Challenge
- Prepare internally for a major SAP upgrade ahead of a System Integrator's arrival on the programme.
- Approach
- Technical Lead on the Fit-Gap Readiness exercise: present in every user meeting to translate between SAP and the client, build the client's own skills and confidence, and align SAP's training and demonstrations with expectations.
- Outcome
- P2P, P2O and Master Data Management workstreams kept on track for the exercise's completion timescales — ongoing.
- Challenge
- Implement a full finance system for a pension pool with no existing NetSuite footprint.
- Approach
- Supported implementation of full NetSuite P2P, O2C, R2R and Fixed Asset Management modules, plus BACS integration via Bottomline PT-X.
- Outcome
- A working, integrated finance platform covering procurement through to reporting and asset management.
- Background
- MIB is a not-for-profit group providing data and fraud-prevention services to the UK motor insurance industry, working with the Police and DVLA to tackle uninsured driving and managing the UK Government's whiplash scheme. Its Sun Accounts system was eleven years old, unsupported, and required heavy manual rework to keep the finance and billing teams running.
- Challenge
- Replace a legacy system that was falling short across the group, and build a control and reporting environment able to respond to member needs more efficiently — covering Master Data, Record-to-Report, Procure-to-Pay, Order-to-Cash and expenses.
- Approach
- Retained by MIB as Systems Accountant once NetSuite was selected and RSM appointed as implementation partner. A discovery phase captured requirements across every functional area into an approved Business Requirements Document, followed by build, data migration, UAT and go-live support. The finished design covered 12 subsidiaries, with department, project, location and inter-company recharge segments to support automated group reporting, plus an Expensify integration for mobile expense capture.
- Challenges faced
- Single sign-on proved awkward where users held different email addresses for different roles — resolved by working directly with MIB's internal IT team.
- Outcome
- Training and ongoing support delivered to 10 finance users and 80 wider users with P2P and approval roles. The new platform reduced the manual workload in Finance through automation and better reporting, with the system fully documented and handed over for internal support post go-live.
John was a great asset to the project, contributing across design, configuration, testing, data and change management. His approach was pragmatic and systematic, with a superb understanding of systems and business processes.
Janet Putter, Project Manager, RSM- Challenge
- Fix the gaps left by a flawed prior NetSuite implementation — weak controls, unclear roles and responsibilities.
- Approach
- Provided in-house NetSuite expertise, working in tandem with NetSuite ACS to strengthen controls and clarify ownership within the platform.
- Outcome
- Major improvements to the control environment without a full re-implementation.
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